FAQ

Pallet Basics

A pallet is a flat transportable structure made generally from wood, designed to support a variety of goods giving stability to the item whilst in transit.

They are easy to find and can often be found lying around. A lot of industrial companies will have them in abundance and will be glad for you to take off their hands.

By offering the different pallet sizes we offer you the best possible rate for delivering your pallet so you must accurately measure the goods to ensure you are charged correctly.

An oversized pallet is, as you would expect, a pallet outside the dimensions quoted of 1m x 1.2m. If as an example you were sending Pack of wood on a pallet, and the wood was 1.8 meters long, 1 meter wide and 1 meter high, you would need to book this as an oversized pallet. The weight limit is the same as a full pallet, a maximum of 1000kg. Please be aware that if you have asked us to supply the pallet, the goods will overhang the pallet as we cannot supply empty oversized pallets.

Restrictions

All sorts of things can be put on a pallet. Anything from domestic appliances, motor spares, building materials, furniture, bicycles, turf and so on. The only goods we are unable to carry are hazardous goods and used engines

There are strict guide lines concerning the collection of Engines and Gearboxes. These items have to be pre palletised prior to collection, have all oil and other fluids drained from them. They have to be securely strapped with either banding or ratchet straps. Please see our blog on the safe collection and delivery of Engines.

If fluids are not drained from engines or other parts these can leak during transportation. This can contaminate other freight, trailers and truck beds, but also creates a slip hazard for the courier.This risk will not be taken and you will be required to pay a surcharge for non-collection if your item contains oil and collection is therefore refused. Requirements for securing engines to vehicles is included in the terms of sale and you must click a button of acceptance to show that you have read these terms and accept them as part of your booking.

Miscellaneous

Whilst the goods are on the pallet and in transit the delivery will be insured in accordance with our terms and conditions of carriage. The limit of liability is restricted to a maximum of £5 per kilo. We do recommend customers purchase either our additional or extended insurance if £5 is not sufficient.

Unfortunately in transport things can happen that ar totally out of our control. Although 99% of deliveries are delivered on time, the odd 1% is late. We unfortunately cannot be held responsible for the late delivery of pallets.

Collection and Delivery

You will need to know the dimensions of the item you wish to transport and the approximate weight. You will also need the full collections and delivery address and telephone numbers for both collection and delivery points.

Yes, to enable you to use sendapallet services, the goods must be transported using a pallet. It is the customers responsibly to ensure the goods are secured safely for transit.

Goods must be placed securely on the pallet using strapping or shrink wrap plastic film. See our pallet presentation guide for further details.

All collection and delivery vehicles will be equipped with hand pallet trucks and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure the pallet is safely placed on the vehicle. The maximum weight the tail lift can carry is 1000kg.

To be able to use the pump truck effectively the surface must be flat and constructed of either tarmac or concrete. You are unable to move goods using a pump truck on a gravel drive.

The price paid is for one collection / delivery attempt. Commercial vehicles are not cheap to run and if the goods are not ready for collection, an additional charge may be made. Collections can be made any time from 9 am until 5.30 pm.

Yes, we can. As soon as your order is processed you will receive an email with your tracking number. You can either click on the link within that email or put your tracking ID on our tracking page. Please note that no tracking information will be displayed until the goods have been collected and have been labelled. Until this point your order status will read order processing.

To prevent your pallet being stacked you will either need to create an uneven surface or use a palletcap which acts as a visible deterrent.