Privacy Policy

We are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

Please review this Privacy Policy regularly, as we may update it from time to time. Any changes will be posted on this page.

1. Information We Collect

We may collect and process the following personal data:

Information you provide directly:

• Name and contact details (address, phone number, email)
• Payment information – please note card details are taken via stripe and we are unable to view the full card details inputted.
• Collection and delivery details (names, addresses, and contact details of senders/recipients)
• Account registration information
• Any information you provide via phone calls, live chat, email, or online forms

2. How We Use Your Information

We use your information for the following purposes:

• To process, deliver, or collect consignments as requested
• To manage your account and provide customer support
• To process payments and prevent fraudulent activity
• To carry out credit checks when you apply for a credit account
• To improve our services, including participating in data analytics and trends analysis
• To send marketing emails
• To comply with legal obligations

We store your personal data on secure servers located in the UK and Bulgaria.

3. Who We Share Your Information With

We only share your information with trusted partners where necessary to provide our services, including:

• Delivery network providers who facilitate collections and deliveries
• Couriers responsible for transporting goods
• Cloud storage providers to securely store data
• IT service providers who support our systems
• Payment service providers who process payments on our behalf
• Credit reference agencies during account applications
• Insurance companies handling claims
• Legal advisers for handling legal matters
• Regulators or law enforcement, if legally required

We do not sell your personal data to third parties.

4. Security of Your Information

We take data security seriously and have implemented appropriate physical, electronic, and managerial procedures to safeguard your personal information and protect it against unauthorised access or disclosure.

5. Cookies

A cookie is a small text file stored on your device that helps us improve your experience on our website.

We use cookies to:

• Analyse website traffic
• Tailor website functionality to your preferences
• Improve our website and services

You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can change your browser settings to decline cookies if preferred. This may reduce website functionality.

6. Links to Other Websites

Our website may include links to third-party sites. Once you leave our website, we have no control over the external site and cannot be responsible for any information you provide to them. Always review the privacy policy of any website you visit.

7. Your Rights and Controlling Your Personal Information

You have the right to:

• Opt out of marketing communications at any time
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where legally permitted
• Restrict or object to the processing of your data in certain circumstances

To exercise any of these rights, you can contact us at:

Email:info@mitchellsofmansfield.com

Postal Address:Sendapallet

Brierley Park Close

Sutton-in-Ashfield

Nottinghamshire

NG17 3FW

If you believe any information we hold about you is incorrect, please contact us as soon as possible so we can promptly correct it.

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us

9. Contact Us

For questions about this Privacy Policy or how your data is handled, please contact us at:

info@mitchellsofmansfield.com

Sendapallet — Protecting your privacy while delivering your pallets efficiently and safely.