FAQ's about Pallet Shipping

They are easy to find and can often be found lying around. Many industrial companies have them in abundance and would be happy to get rid of them.

By offering different pallet sizes, we provide the best possible rate for delivering your pallet. To ensure accurate charging, please measure the goods carefully.

An oversized pallet is, as you would expect, a pallet outside the dimensions quoted of 1m x 1.2m. If, for example, you were sending a Pack of wood on a pallet that was 1.8 meters long, 1 meter wide, and 1 meter high, you would need to book this as an oversized pallet. The weight limit is the same as a full pallet, a maximum of 1000kg. Please be aware that if you have asked us to supply the pallet, the goods will overhang the pallet, as we cannot supply empty oversized pallets.

A wide variety of items can be placed on a pallet. Anything from domestic appliances, motor spares, building materials, furniture, bicycles, turf and so on. The only goods we are unable to carry are hazardous goods and used engines.

Yes, please see our prohibited items page for details

There are strict guidelines concerning the collection of Engines and Gearboxes. These items must be pre-palletised before collection and have all oil and other fluids drained from them. They have to be securely strapped with either banding or ratchet straps. Please see our blog on the safe collection and delivery of Engines.

If fluids are not drained from engines or other parts, they can leak during transportation. This can contaminate other freight, trailers and truck beds, but also creates a slip hazard for the courier. This risk will not be taken, and you will be required to pay a surcharge for non-collection if your item contains oil and collection is therefore refused. Requirements for securing engines to vehicles are included in the terms of sale, and you must click an acceptance button to show that you have read these terms and accept them as part of your booking.

You will need to know the dimensions of the item you wish to transport and the approximate weight. You will also need the full collections and delivery address and telephone numbers for both collection and delivery points.

Yes, to enable you to use Sendapallet services, the goods must be transported using a pallet. It is the customer's responsibility to ensure the goods are secured safely for transit.

Goods must be placed securely on the pallet using strapping or shrink wrap plastic film. See our pallet presentation guide for further details.

All collection and delivery vehicles will be equipped with hand pallet trucks, and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure the pallet is safely placed on the vehicle. The maximum weight the tail lift can carry is 1000kg.

To be able to use the pump truck effectively, the surface must be flat and constructed of either tarmac or concrete. You are unable to move goods using a pump truck on a gravel drive.

The price paid is for one collection/delivery attempt. Commercial vehicles are not cheap to run, and if the goods are not ready for collection, an additional charge may be made. Collections can be made any time from 9 am until 5.30 pm.

Once your order is processed, you will receive an email with your tracking number. Please note that no tracking information will be displayed until the goods have been collected and labelled. Until this point, your order status will read ‘order processing’.

To prevent your pallet from being stacked, you will either need to create an uneven surface or use a pallet cap, which acts as a visible deterrent.

Whilst the goods are on the pallet and in transit, the delivery will be insured in accordance with our terms and conditions of carriage. The limit of liability is restricted to a maximum of £5 per kilo. We do recommend customers purchase either our additional or extended insurance if £5 is not sufficient.

Unfortunately, in transport, things can happen that are totally out of our control. Although 99% of deliveries are delivered on time, occasionally they can be late. We unfortunately cannot be held responsible for the late delivery of pallets.