Prohibited items

The following items will not be insured for loss or damage.

If you ship these items, it is entirely at your own risk, and if confiscated by Customs, they may not be returned.

• Cash, credit cards, debit cards
• Passports, birth and death certificates or other unique documentation
• Keys and other negotiable items of monetary or personal value
• Articles of exceptional value (works of art, precious stones, gold and silver)
• Antiques high in value must be sent using a special service only

The following items cannot be shipped.

• Human remains (except for ashes)
• Animal parts, skins or furs
• Ivory or ivory products
• Bloods
• Illegal drugs
• Prescribed medicines
• Tobacco and tobacco products
• Pornographic material (to some countries)
• Leather goods (to some countries)

The following items cannot be shipped.

These items are a known risk for leakage or contamination to people, environments or other items in a shipment.

• Hazardous Liquids
• Adhesives
• Paints
• Engines, generators or other mechanical parts that have contained oil unless completely flushed out and dried – couriers need access to the dipstick, and if any oil is present, the engine will not be collected

The following items will not be insured for damage, but can be insured for loss.

They must be packaged in line with our guidelines: We recommend that expensive items, attractive to thieves, be camouflaged in their packaging to distract attention away from them.

• Computers, laptops, tablets, monitors and screens, etc.
• Televisions, LCD screens, plasma screens, projectors, digital displays, etc.
• Glass or any item that contains glass in part, eg, iPods and mobile phones or smartphones
• Ceramics, marble, china, stone or resin

The following items cannot be shipped.

The list includes definite items, items that contain dangerous materials (as well as items that contain only a small amount), and items that are a known risk to people or the environment.

• Weapons, eg, Firearms, swords and knives
• Household removals
• Explosives, eg, Fireworks, sparklers, munitions (war materials and ammunition)
• Items containing small amounts of explosive, eg Christmas crackers
• Flammable solids, eg, Matches and firelighters
• Flammable liquids, eg, Alcohol that is more than 24% ABV (Alcohol By Volume) and especially more than 70% ABV
• Items containing flammable liquids, eg, Perfumes (alcohol), paint strippers and nail varnish remover (solvents)
• Gases, eg, Aerosols and camping gas cylinders
• Corrosive substances, eg, Battery acid and drain cleaner
• Toxic and infectious substances, eg, Pesticides, weed killers and poisons
• Oxidising substances and organic peroxides, eg, Hair bleach
• Radioactive material, eg, Smoke alarms and luminous dials (found on watches, alarm clocks, etc.)
• Lithium batteries, including those in battery-operated toys and in laptops
• Car batteries
• Fire extinguishers

The following items will not be insured for loss or damage.

They are not suitable for any of the regular pallet courier networks we work with.

• White goods (fridges, freezers, washing machines, ovens, microwaves, dishwashers, etc.)
• Only flat-packed furniture can be shipped. Other home contents better suited to a Removals service or personal transportation eg, large or heavy furniture, boxes of personal effects or other collections of items, should be individually wrapped and packaged if sent via the courier network.
• Suppose suitcases filled with personal effects are sent via courier. In that case, they must be packaged separately inside the suitcase that must then be shrink-wrapped or otherwise protected, since it will not be covered against damage if used as an external container. You should note that labels also stick far better to suitcases when they are wrapped appropriately.
• Perishable goods, eg, frozen or fresh food, and pharmaceutical products like vaccines
• Plants, flowers and seeds