How to package goods for pallet collection and delivery
The guidelines below should give you all the information you need. The guidelines have been put in place by our network provider, Palletways (UK) Limited.
When it comes to packaging and presenting your goods for shipping, it's best to use basic common sense. Most Safe and secure packaging processes will generally be sufficient for most consignments. Make sure nothing is loose, that nothing will leak, and that all fragile items are secured. Follow the rules below to be extra sure the courier will accept your pallet collection.
If you are struggling to find a suitable pallet for your goods, consider sourcing one from a local industrial park, haulage company, or warehouse (with a polite request), as they often send pallets for recycling. Alternatively, specialist suppliers can provide you with one, or you can specify that the driver bring one when you book your collection using our form.
Please ensure that you read the information below before booking, even if you think some of it does not apply to you.
Please make sure your goods and packaged pallet meet the following requirements:
All goods must be positioned on the pallet itself. Allow no overhang.
If using two-way pallets, all items must be secured by shrink wrap, including sides and top (if possible). As an alternative, you may use secure metal or plastic banding if you have it.
If sending machinery, we recommend that it be crated, instead of placed on the pallet itself.
Please ensure your pallets have labels on at least two sides with the recipient’s address.
Please ensure your pallets are under 1000 kg in weight for tail lift service. Where a tail lift service is not required maximum weight of a pallet is 1200 kg.
For standard pallets please ensure your dimensions of goods and pallet do not exceed 1200mm X 1000 mm height 2200mm.
If your goods exceed standard pallet sizes please select the Oversized pallet sizes. The maximum height of any pallet is 2200 mm. Maximum length for tail lift if 2000mm.
For engines, please ensure engines are fully drained and banded securely to the pallet. See our Engine Shipping Guide for further information.
All goods requiring a tail-lift off-load must be securely packed on a four-way entry pallet (with a minimum of 100mm clearance for pallet truck entry)
Useful packaging information
In the event of a claim being raised, insurers will require the following mandatory pieces of information:
Insurance is included (subject to Sendapallet RHA Terms at the lesser of
If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment.
You must notify us of any damage to the whole or any part of a consignment, or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery.
Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.
Please get in touch with us in writing at the earliest opportunity if you wish to report loss or damage.
if your item requires specific insurance not covered by £5 per KG, please contact us as an individual quote for cover will need to be raised.
When your goods are delivered, the person responsible for accepting and signing for the goods should make a examination of goods to check for damage, If any short- age or damage is apparent or suspected, the delivery note should be endorsed accordingly using the word “damaged” or “Shortage” or “Goods missing, the word “unchecked” or similar is not accepted as claused proof of delivery.
Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced.
Delivery Vehicle (18 Tonne) with tail lift.
Dimensions: Unless otherwise specified, the collection vehicle will be a rigid vehicle the size of the average dustbin lorry.
You can request in “notes” for a small vehicle; however, please note that small vehicles may not have a tail lift, and unloading will be the responsibility of the customer
Small vehicle dimensions (7.5tonne):
To facilitate a tail lift, please ensure your consignment must not exceed 1,000 kg. Goods must be securely loaded onto a standard four-way entry pallet. Maximum pallet dimensions are Length: 2.0 metres Width: 1.2 metres Height: 2.2 metres (including both the pallet and the goods).
Tail lift deliveries can only be made onto concrete or tarmac surfaces, as the equipment cannot operate safely on gravel, grass, or other loose surfaces.
We aim to deliver as close to the property as possible. Where access is restricted, delivery will be made to kerbside only.
Pallets should not exceed the standard size of 1200 mm x 1200 mm, and must be within the height and weight maximums for the size entered, as below.
Goods must not overhang the pallet edges.
Pallet base
Pallet length: 120 cm / 1200 mm / 1.2m / 48′′
Pallet width: 120 cm / 1200 mm / 1.2m / 48′′
Full pallet
Maximum height: 220 cm / 2200 mm / 2.2m / 86.6′′
Maximum weight: 1200 kg
Light pallet
Maximum height: 220 cm / 2200 mm / 2.2m / 86.6′′
Maximum weight: 750 kg
Half pallet
Maximum height: 120 cm / 1200 mm / 1.2m / 47.2′′
Maximum weight: 500 kg
Quarter pallet
Maximum height: 80 cm / 800 mm / 0.8m / 31.5′′
Maximum weight: 250 kg
Micro pallet
Maximum height: 60 cm / 600 mm / 0.6m / 23.6′′
Maximum weight: 150 kg
If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at enquiries@mitchellsofmansfield.com
Oversize pallets
We are able to transport pallets that exceed the standard dimensions or contain goods over 1.2 metres. To process an oversized consignment please select Oversized pallet and enter your dimensions in the access restrictions & info box.
The goods to be palletised must be securely packaged and protected for transport prior to collection.
We are unable to package goods for transport; all we are doing is placing the item(s) on a pallet base and wrapping with shrink-wrap. Damage to goods not securely packaged or protected for transport may not be covered by our insurance.
The collecting driver has the right to refuse to collect if he deems the item unfit or unsafe for transport
This is ideal for one-off shipments of heavy or bulky items or multiple item consignments which it may not be practical, possible or cost-effective to send as large parcels.
There is a 70 kg limit for each single item that needs to be palletised and a maximum of 50 items. It is important that the goods can be manually lifted and secured to the pallet on time.
The driver may help to secure the item(s) to the pallet.
The goods must fit within the pallet dimensions you have paid for; failure to do this may incur additional costs
