How to package goods for pallet collection and delivery
The below guidelines should give you all the information you need to adhere to. The guidelines have been put in place by our network provider, Palletways (UK) Limited.
When it comes to packaging your goods for pallet shipping, it's best to use basic common sense. Safe and secure packaging processes will generally be sufficient for most goods. Make sure nothing is loose, nothing will leak and that all fragile items are secured. Follow the rules below to be extra sure the pallet courier will accept your collection.
If you are struggling to find a good Pallet to put your goods on, they can be sourced from local industrial park, haulage company or warehouse (ask politely). Alternatively, specialist suppliers can provide you with one.
Please ensure that you read the below information before booking your collection, even if you think some of it does not apply to you.
Please make sure your goods and packaged pallet meets the following requirements:
Goods on the pallet:
In the event of claim being raised insurers will require the following mandatory pieces of information:
Insurance is included (subject to Sendapallet RHA Terms at the lesser of
If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment
You must notify Pallet Hub of any damage to the whole or any part of a consignment, or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery.
Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.
Please contact us in writing at the earliest opportunity if you wish to report loss or damage.
if your item requires specific insurance not covered by £5 per KG please contact us as a individual quote for cover will need to be raised.
When your goods are delivered, the person responsible for accepting and signing for the goods should make a examination of goods to check for damage, If any short- age or damage is apparent or suspected, the delivery note should be endorsed accordingly using the word “damaged” or “Shortage” or “Goods missing, the word “unchecked” or similar is not accepted as claused proof of delivery.
Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of deliv- ery is produced.
Delivery Vehicle (18 Tonne) with tail lift.
Dimensions: Unless otherwise specified the delivery vehicle will be a rigid vehicle the size of the average dustbin lorry.
You can request in “notes” for a small vehicle however please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer
Small vehicle dimensions (7.5tonne):
Tail lift delivery:
To facilitate a tail lift delivery the consignment must weigh no more than 1000KG and be on a standard four way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces
Delivery will be made as close to property as possible, where access is restricted delivery will be made to Kerbside only.
Pallets should not exceed the standard size of 1000 mm x 1200 mm, and must be within the height and weight maxi- mums for the size entered, as below.
Goods must not overhang the pallet edges.
Pallet Length: 120 cm / 1200 mm / 1.2m / 48′′
Pallet Width: 100 cm / 1000 mm / 1.0m / 40′′
Maximum Height: 200 cm / 2000 mm / 2m / 79′′
Maximum Weight: 1200 kg
Maximum Height: 110 cm / 1100 mm / 1.1m / 43.5′′
Maximum Weight: 500 kg
Maximum Height: 80 cm / 800 mm / 0.8m / 31.5′′
Maximum Weight: 250 kg
If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at email@example.com
We are able to ship pallets that exceed the standard dimen- sions or contain goods that overhang. However, these are charged at one pallet space or part thereof
To process such a consignment, please enter the number of pallet spaces as though they were separate pallets and specify “1 x Oversize” in the further info’ box below the col- lection address.
The goods to be palletised must be securely packaged and protected for transport prior to collection.
We are unable to package goods for transport; all we are doing is placing the item(s) on a pallet base and wrapping with shrink-wrap. Damage to goods not securely packaged or protected for transport may not be covered by our insurance.
The collecting driver has the right to refuse to collect if he deems the item unfit or unsafe for transport
This is ideal for one-off shipments of heavy or bulky items or multiple item consignments which it may not be practical, possible or cost-effective to send as large parcels
There is a 70 kg limit for each single item that needs to be palletised and a maximum of 50 items: It is important that the goods can be manually lifted and secured to the pallet in a timely manner.
The driver may help to secure the item(s) to the pallet.
The goods must fit within the pallet dimensions you have paid for; failure to do this may incur additional costs for delivery