SERVICE DELAYS nationwide due to high volume levels and driver shortages.

How to package

Unsure of how to package your goods ready for your pallet collection? The below guidelines should give you all the information you need to adhere to guidelines put in place by our Pallet Couriers, and most couriers across the UK.

Applying simple rules of common sense along with safe and secure packaging processes will generally be sufficient for most goods. Make sure nothing is loose, nothing will leak (please see our leakable goods page for more information), and that all fragile items are secured. Follow the rules below to be extra sure the pallet courier will accept your collection.

If you are struggling to find a good Pallet to put your goods on, they can be sourced from local industrial parks (ask politely) or specialist pallet suppliers in your area.

Please ensure that you read the below information before booking your collection, even if you think some of it does not apply to you.

boxes on pallet on hand truck
  • Pallet base:
    1. Must be of robust construction and suitable for the type of goods carried upon it
    2. Must have no missing boards or chocks
  • Goods on the pallet:
    1. Must not exceed the dimensions for the size of pallet entered
    2. Must not overhang the pallet edges
    3. Must be stable when packed or placed on the pallet
    4. Must not be top-heavy and must be stable enough to undergo at least six trans shipments
    5. Must be firmly and properly secured to the pallet base by shrink-wrap, fibre or steel banding, chains, or any other appropriate means
    6. Must have sufficient packaging, such as bubble wrap, cardboard, or any other appropriate packaging to reasonably protect the goods

Pallets should not exceed the standard size of 1000 mm x 1200 mm, and must be within the height and weight maximums for the size entered, as below. Goods must not overhang the pallet edges.

Pallet Base

Pallet Length: 120 cm / 1200 mm / 1.2m / 48″
Pallet Width: 100 cm / 1000 mm / 1.0m / 40″

Full Pallet

Maximum Height: 200 cm / 2000 mm / 2m / 79″
Maximum Weight: 1200 kg

Half Pallet

Maximum Height: 110 cm / 1100 mm / 1.1m / 43.5″
Maximum Weight: 500 kg

Quarter Pallet

Maximum Height: 80 cm / 800 mm / 0.8m / 31.5″
Maximum Weight: 250 kg
If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at

Oversize Pallets
We are able to ship pallets that exceed the standard dimensions or contain goods that overhang. However, these are charged at one pallet space or part thereof. To process such a consignment, please enter the number of pallet spaces as though they were separate pallets and specify “1 x Oversize” in the further info’ box below the collection address.

The goods to be palletised must be securely packaged and protected for transport prior to collection. We are unable to package goods for transport; all we are doing is placing the item(s) on a pallet base and wrapping with shrink-wrap. Damage to goods not securely packaged or protected for transport may not be covered by our insurance.

The collecting driver has the right to refuse to collect if he deems the item unfit or unsafe for transport.

This is ideal for one-off shipments of heavy or bulky items or multiple item consignments which it may not be practical, possible or cost-effective to send as large parcels.

There is a 70 kg limit for each single item that needs to be palletised and a maximum of 50 items: It is important that the goods can be manually lifted and secured to the pallet in a timely manner.

The driver may help to secure the item(s) to the pallet.

The goods must fit within the pallet dimensions you have paid for; failure to do this may incur additional costs for delivery.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a examination of goods to check for damage, If any shortage or damage is apparent or suspected, the delivery note should be endorsed accordingly using the word “damaged” or “Shortage” or “Goods missing, the word “unchecked” or similar is not accepted as claused proof of delivery.

Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced.

Delivery Vehicle Information

Delivery Vehicle (18 Tonne) with tail lift.

Dimensions: Unless otherwise specified the delivery vehicle will be a rigid vehicle the size of the average dustbin lorry.

  • Height: 3.4Metres
  • Length: 13 Metres
  • Width: 2.8 Metres

You can request in “notes” for a small vehicle however please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer.

Small vehicle dimensions (7.5tonne):
  • Height: 3.4 Metres
  • Length: 7.5 Metres
  • Width: 2.8 Metres.
Tail lift delivery:

To facilitate a tail lift delivery the consignment must weigh no more than 1000KG and be on a standard four way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces.

Delivery will be made as close to property as possible, where access is restricted delivery will be made to Kerbside only.

In the event of claim being raised insurers will require the following mandatory pieces of information:

  1. Proof of Purchase
  2. Value/ownership
  3. Weight.

Insurance is included (subject to Send a pallet RHA Terms) at the lesser of

  • i) £5.00 per kilogram;
  • ii) the value of the Consignment at the time and place when accepted for carriage.

If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment.

You must notify Pallet Hub of any damage to the whole or any part of a consignment, or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery. Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.

Please contact us in writing at the earliest opportunity if you wish to report loss or damage.

If your item requires specific insurance not covered by £5 per KG please contact us as a individual quote for cover will need to be raised.